VOIP

VOIP is the ability to make telephone calls and send faxes over IP-based data networks with a suitable quality of service and superior cost/benefit. Significant advances in technology have been made over the past few years that enable the transmission of voice traffic over traditional public networks such as Frame Relay (Voice over Frame Relay) as well as Voice over the Internet through the efforts of the Voice over IP Forum and the Internet Engineering Task Force (IETF). Additionally, the support of Asynchronous Transfer Mode (ATM) for different traffic types and the ATM Forum's recent completion of the Voice and Telephony over ATM specification will quicken the availability of industry-standard solutions.

For service providers who want to offer public telephone service across managed IP networks cost-effectively, SIPL provides a high quality, high performance Voice over IP (VoIP) solution.

This highly scaleable solution allows service providers to deliver multiple services such as long distance voice calling over a single data network, as well as transaction-based billing that scales with network usage.

We provide the following solutions and offerings:

Pre-paid and post-paid calling cards
Wholesale voice
Broadband VoIP
Unified messaging
Voice portal
Directory assistance
News and information
Voice VPN

CRM

CRM software, or Customer Relationship Management (CRM) software is an industry term for software solutions that help enterprise businesses manage customer relationships in an organized way.

Features:
Customer Database
Tracking Orders
Campaigns Management
Outlook Synchronization
Ticket System
Time Management
Analytical Report
Powerful Customization Tools

BENEFITS & TECHNOLOGY USED

Benefits
Graphical user presentation, Inbound/outbound CTI features, Screen pop with DNIS and ANI, Development toolkit Remote agent support, Multiple blended campaigns, Customer Service and Care, Contact management.

Technology Used
We can over simplify the value of CRM systems by defining CRM as a technology that provides the following services:

		The aggregation of data to create a single, accessible source (whether physical or virtual),
		The analysis and presentation of that data as usable information by individuals doing strategic planning or executing strategic sales/marketing initiatives, and
		Tools and information to provide front-line personnel - or systems - that are interacting with customers and prospects the ability to make timely, educated decisions that benefit both the customer and company.

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